Refund & Cancellation Policy

1. Digital Goods — General Rule

All products on LimitX Hub are digital downloads, delivered instantly. Because digital files cannot be "returned", completed purchases are generally non-refundable once the download link has been accessed. Please review the product page, "What's Inside" and the free preview before buying.

2. When You ARE Eligible

• Defective or corrupted file: if your download is broken, incomplete or materially different from the product description, contact us within 7 days of purchase. We will first provide a replacement file; if we cannot fix it, you get a full refund.
• Duplicate charge: if you were charged twice for the same order, the duplicate amount is refunded in full.
• Non-delivery: if payment succeeded but no download was delivered and we cannot deliver it within 48 hours, you get a full refund.

3. When Refunds Are Not Available

• Change of mind after a successful download.
• Compatibility issues clearly described on the product page (e.g. stated skill level or system requirements).
• Accounts/products suspended for licence violations.

4. How to Request

Email hebimind@gmail.com from your account email with your Order ID and a description of the issue. We respond within 2 business days.

5. Refund Processing

Approved refunds are processed to the original payment method via Razorpay within 5–7 business days (bank timelines may vary). There are no cancellation fees.

6. Cancellations

Digital products are delivered instantly, so orders cannot be cancelled after delivery. If you contact us before downloading and made a genuine mistake, we will review your request in good faith.